مقاضي | MAQADI

1. Data we process

MAQADI may process your name, phone number, email address, account identifier, saved addresses, apartment/villa details, order notes, order history, loyalty points, referrals and reviews.

When you use delivery-address features, the app may process precise location and latitude/longitude. Location is used to identify the delivery address and is not used to track you outside that purpose.

We may process an FCM notification token and technical data needed to operate and secure the app.

We use Meta App Events for campaign measurement and app-event analytics. On Android, Meta may process the Advertising ID when available and subject to device settings. MAQADI's Meta bridge does not send your name, phone number or Firebase UID to Meta.

2. Payments and service providers

Cash on delivery is the payment method available in the current launch build. If electronic payments are enabled in a later update, card data will be processed by a secure payment provider and MAQADI will not store the full card number or CVC.

We use Firebase for authentication, database, storage, notifications, Cloud Functions and App Check, and Google Maps/Places for delivery-address features.

We do not sell customer data. Data may be transferred to service providers acting on our behalf only as needed for service operation, payment, delivery, security and support.

3. Retention and security

We retain account data while the account is active or as needed for the service. When an account is deleted, we delete the sign-in account, saved addresses and deletable personal data, and anonymise completed or cancelled order records that may need to be retained for accounting, fraud prevention or legal obligations.

Limited financial records may remain with the payment provider where required. We use encrypted connections, access controls and app-protection services.

4. Account and data deletion

You can delete your account in the app from Profile → Delete Account Permanently. Recent authentication may be required, and active orders must be completed or cancelled first.

If you no longer have the app, submit a deletion request here: MAQADI account deletion request. Account ownership is verified before completion.

5. Reviews

Reviews may be shown to other users after moderation. Users can report a review or hide reviews from a reviewer in the app. New public review documents do not publish the reviewer's Firebase UID.

6. Contact

For privacy questions, use Customer Support in the app or the account-deletion page above.